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November 23, 2010

Keep Connected

by mark mclean

This week we held one of our quarterly joint office meetings to unveil some important company initiatives that are taking place over the next few months. While I won’t go into the details here, I was sitting in the auditorium listening to the questions and suggestions from the group and the common thread was a desire to stay informed and connected to each other. It is amazing the things we learn when the lines of communication are open. When there is transparency and understanding there is connectivity.

It reminded me of a recent event within my office. An agent showed a property that had been on the market for over a year. His client was looking for a fixer upper and this property had some foundation problems. Issues aside, his client was prepared to make an offer that was within 5% of list price. Sounds like a slam dunk to me. He phoned one of the two agents who had the listing and said he had an offer. Listing agent One said he would let our agent know when the owner would look at it. Over the next few days, our agent called the listing agents to get an update. First there was the “Oh we haven’t been able to reach the client” then the “yes we are meeting the daughter at 11” then “oh the daughter didn’t show up so we are going to try again at 2” then “something came up, we will try again later”.  Here is the unbelievable part; each of these comments came as a result of our agent calling the listing agents. Not once did they call him with an update. Over the course of the next 5 days, our agent called and left messages on both the listing agents’ cell phones. The calls were never returned. Out of frustration, our agent asked me to intervene. I called listing agent One and left two messages to call me. No return call. I called listing agent Two. Her voicemail box was FULL. Go figure. Finally I called their broker. I left him a message to call me. Eventually we spoke. Instead of apologizing about his agent’s behaviour, he accused my agent of harassing them and interfering with the listing. He said that the owners didn’t want to look at any offers until the foundation work was assessed and repaired and that they didn’t return my agent’s calls because they had nothing to report.

So really, what are the issues here? Is the seller being adequately represented when the listing agents can’t even handle the task of returning phone calls? As I explained to the broker, had the two listing agents kept my agent informed, the whole situation could have been avoided. A simple courtesy call could have gone along way. And by the way Mr. Broker, with 30 years of experience, if a property is listed on MLS it HAS to be available to be shown. That is a TREB rule.

The comments here do not necessarily reflect the views of Bosley Real Estate Ltd.

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